Laws, courts and authorities
right of withdrawal
In short and in plain language
The right of withdrawal lets consumers undo a contract.
This applies to contracts made online or by phone. There is a set period for it. No reason has to be given.
Anyone who sells goods or services to consumers on a website usually tells them about it.
Some goods are exceptions. One example is food that goes off quickly.
Definition
The right of withdrawal allows consumers to cancel a contract concluded online or by phone within a set period without giving reasons. Anyone selling goods or services to consumers via a website usually informs them about it in a withdrawal notice. There are exceptions for some goods, such as quickly perishable food.