Frequently asked questions
Frequently Asked Questions About Your New Website
A website of your own raises many questions, especially when it comes to prices and technology. Here you will find transparent answers about our fixed-price packages, the process, maintenance and everything else you might want to know. If your question is missing, simply ask us.
In short and in plain language
On this page you find answers to common questions. They are about your new website.
You can read what our packages cost. We have fixed prices. You can also read how we work with you and what each package includes.
There are also answers on care, tech and email. The care plan is your choice. Hosting means we put your website online and keep it there.
Our offer is made for small firms, clubs, the self-employed and founders.
Is your question missing? Then just write to us. We are glad to answer.
Packages and Prices
- What does a website at Webstart cost? We work with three clear fixed prices so you know exactly where you stand from the start. The START package as a one-pager costs 290 euros, the PLUS package with up to five pages…
- How is the low fixed price possible? Because we have deliberately committed to clearly defined packages for small businesses. We work with proven building blocks, short coordination paths and a named contact person…
- Which package suits me? That depends above all on your goal and the size of your project. Anyone who wants to be present online quickly, simply and affordably with a digital business card is well served…
- Are there hidden costs? No. Fixed price means fixed price with us. The stated amount is the agreed price for the services described in the respective package, with no later surcharges for standard work…
- Can I switch to a larger package later? Yes, and it is in fact a common path. Many customers start with a compact website and expand it as soon as their business grows or new tasks come along. So you do not have to…
- Do I get an invoice and do I have to pay in advance? You will of course receive a proper invoice with stated VAT that you can use in your bookkeeping as usual. Legally, Webstart is operated by the company XICTRON based in Söhlde…
Process and Duration
- How does the creation of my website work? We guide you to the goal in four clear steps, without you having to deal with technology. First we get to know each other in a no-obligation conversation and clarify your goals…
- How long does it take until my website is ready? That depends above all on the scope of the package and on how quickly you provide us with your content. A simple START one-pager is usually online 5 to 14 days after the content…
- How much effort is involved for me? We deliberately keep your effort as low as possible, because most of our customers cannot put their business on hold on the side. You provide us with the basic content such as…
- What happens if I do not have any text or images yet? That is no problem at all and is more the rule than the exception. Many customers start without finished content, because they are experts in their craft and not in writing. We…
- Can I request changes during the creation? Yes, that is a firm part of our process. Before the website goes online, we show you a finished preview that you can go through at your leisure. In this coordination phase we…
- What happens after the launch? We do not leave you alone after going live. We explain in an understandable way how you can keep content such as text, images or opening hours up to date yourself, so you can make…
What Is Included
- Is my website optimized for smartphones? Yes, always and in every package. Every website we build is constructed for mobile devices from the ground up and automatically adapts to screen size and format, so it looks clean…
- Is a contact form included? Yes. A contact form with spam protection is part of every one of our packages, from the START one-pager to the COMPLETE presence. Enquiries reliably land in your inbox without you…
- Do you also take care of my Google Business Profile? Yes. The setup or optimization of your Google Business Profile is included in all packages. This includes correct details for name, address, opening hours and category as well as…
- What distinguishes the individual design from a template? In the START package we use a proven template adapted to you. This keeps effort and price low and still provides a clean, professional presence with your content, colors and logo…
- Is my website accessible? From the PLUS package onwards, a solid accessibility baseline is included. This means sufficient color contrast, legible font sizes, a sensible structure for screen readers and…
- Do I also get an imprint and privacy notice? Yes. Legally necessary pages such as imprint, privacy notice and a cookie notice according to current requirements are included in every package. Small businesses and clubs in…
Maintenance, Hosting and Follow-Up Costs
- What does ongoing maintenance and hosting cost? Our optional maintenance and hosting package costs 19 euros per month and bundles everything a website needs in ongoing operation. It includes hosting on servers in Germany, the…
- Do I have to take out the maintenance package? No. With us there is explicitly no subscription lock-in, and that matters to us. If you want to handle hosting and maintenance yourself or organize it through a provider you…
- Can I update content myself? Yes. We build your website so that common content such as text, images, opening hours or current notices can be updated as easily as possible. After the launch we show you in an…
- What happens if I cancel the maintenance package? You can end the maintenance and hosting package at the end of the agreed period, without long commitment and without complicated hurdles. Your website and all content belong to…
- Are there annual costs for the domain? A domain, that is your internet address like yourbusiness.invalid, usually incurs small annual fees. These costs arise with every provider in principle and are a normal part of…
- Can costs for extensions arise later? Extensions only arise if you explicitly want them, never automatically. If you want to expand your website later, for example with additional pages, a blog or an online shop, we…
Technology, Domain and Email
- Do I need my own domain and what is that? A domain is your personal internet address, for example yourbusiness.invalid, under which visitors call up your website. Yes, you need one, because it is essentially your sign on…
- Where is my website hosted? Your website runs on servers in German data centers. This ensures good, short loading times for your regional visitors and at the same time makes sure your data and that of your…
- Do I also get an email address with my domain? A professional email address with your own domain, such as contact@yourbusiness.invalid, looks considerably more serious than a free webmail address with a third-party provider…
- What technology is behind my website? We deliberately rely on proven, open technologies instead of closed builder systems that would tie you to a single provider. This keeps you independent: your website and content…
- Can I add an online shop later? Yes, and you do not have to commit today. If at some point you want to sell online, we rely on Shopware Community Edition, an open-source shop platform without license costs. Only…
- Is my website secure? We pay attention to solid security foundations from the start: SSL encryption for a protected connection, regular technical updates and hosting in a professional data center in…
Who It Is Suited For
- Is Webstart suitable for very small businesses? That is exactly what we are made for. Solo self-employed people, small trades businesses and one-person companies are in exactly the right place with us, because we have…
- Do you also make websites for clubs? Yes, gladly. Club websites with events, news from club life, photo galleries from gatherings and a protected members area are among our frequent projects. We know that the budget…
- Is this also suitable for restaurants and trades? Absolutely, these are even two of our typical sectors. For restaurants we create mobile-optimized websites with an easy-to-read menu, current opening hours, directions and a…
- Does a website even help me if I have enough work? A website is worthwhile even with a full order book, and in several ways. It saves you time and phone calls because customers can look up opening hours, services and directions…
- Am I in the right place with you as a founder? Absolutely. Founders and the newly self-employed with a small budget are among our typical customers. In the founding phase, every euro is allocated, and that is exactly why our…
- Do you only work regionally or also beyond? Both. We are based in Söhlde near Hildesheim and welcome in-person meetings with customers from the region, for example from Hildesheim and the surrounding area. Personal…
Question not covered?
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